COVID-19

Operation Status

We wanted to give you a quick update on our operational status as a result of the fast moving COVID-19 situation.

Currently all our distribution centres are operating as usual.  We of course, now have all of the strategies in place to ensure the safety of our people, customers and suppliers including social distancing and increased hygiene regimes.

The current status is as follows;

Product Supply

Both the Nelson and Hunter operations are manufacturing as usual as both are classified as essential services in their respective areas of operation.

We are carrying normal levels of inventory in all warehouses and inventory is arriving within reasonable time frames.

Freight logistics for delivery to our customers is operating as normal at this stage.

Customer pick up from our warehouses is still open for now.

Area Manager Travel

Our Area Managers are currently working from home and are available on the phone or via email as normal.  There will be no non-essential travel and we will obviously be respecting any customer requests not to visit.

Customer Service and Technical Support

Our customer service and technical support people are all operational and available on the phone or via email as normal.

In summary, we are open for business and will keep you updated on any changes as they occur.

This is a rapidly evolving situation.  We will endeavour to continue to provide you with the highest level of service and support while ensuring that we are operating as safely as we can for all of our benefit.

Tony Shepley
Sales & Marketing Director
Nelson Irrigation Corporation of Australia Pty Ltd.